IKEDC LATEST RECRUITMENT 2017/2018 | CUSTOMER SERVICE

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Ikeja Electricity Distribution Company (IKEDC) – Buoyed by a mission to redefine customer experience and be the provider of choice wherever energy is consumed.
Furthermore Ikeja Electricity Distribution Plc (Ikeja Electric), Nigeria’s largest power distribution network powers lives and businesses with innovation and unwavering drive for excellence.
As a matter of fact the company began its new phase of growth and expansion on November 1st, 2013 following the handover of the defunct Power Holding Company of Nigeria (PHCN) to NEDC/ KEPCO Consortium under the privatization scheme of the Federal Government of Nigeria.

IKEDC recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lagos
Reporting To: Customer Service Specialist

Role Purpose

  • As a matter of fact you shall be responsible for receiving e-mails, walk-in complaints from various sources such as consumers, the CEO-  IE, Consumer Protection Council (CPC), NERC, Independence Corrupt Practices (ICPC), IKEJA forum of NERC,Employee etc.

IKEDC LATEST RECRUITMENT 2017/2018 | CUSTOMER SERVICE

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Responsibilities

  • Firstly obtains client information by E-mail, letters, interviewing clients; verifying information.
  • Afterward Respond to billing inquiries and handle customers’ high bill complaints.
  • Furthermore Provide information about company programs, products and services.
  • Report electric emergencies and outages.
  • Similarly Provide data to customers requesting new services and/or construction and channel to appropriate office.
  • Seek resolution of customer complaints.
  • Furthermore Respond to utility commission and agency inquiries.
  • Updating customers’ account.
  • To take telephone calls on behalf of IE in order to fulfil customer requirements.
  • Similarly know the most up to date information on all product and services of IE and be able to help customers in a quick and friendly fashion.
  • Furthermore Maintains communication equipment by reporting problems.
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Comply with Quality Management System / Operational Health & System requirements including objectives and applicable regulations relating to assigned jobs
  • Lastly Assist in Carry out any other duties as requested by Unit Head and Head of Department.

IKEDC LATEST RECRUITMENT 2017/2018 | CUSTOMER SERVICE

Minimum Qualifications

  • First and foremost this role requires a first degree or its equivalent diploma qualification
  • Afterward requires at least 3 years relevant work experience with advanced/ extensive knowledge and mastery of relevant theories, principles and complex techniques gained through broad experience or special development

Technical Competencies:

  • Nevertheless Knowledge of the complaint resolve process.
  • Similarly Knowledge of the business
  • Good customer service management
  • Furthermore Good Analytical skills.
  • Finally Commitment to Task

Behavioral Competencies:

  • Ability to work under pressure and multi task effectively.
  • Good Verbal communication & interpersonal Skills.
  • Furthermore Attention to Detail.
  • Persuasive.
  • Lastly Problem Sensitivity

Application Closing Date
15th September, 2017.

Above how can one Apply?

Click here to apply online
Interested and qualified candidates should:
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