Ikeja Electricity Distribution Company (IKEDC) | RECRUITING, NEEDS CUSTOMER SERVICE REPRESENTATIVE

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Furthermore Ikeja Electricity Distribution Company (IKEDC) – Buoyed by a mission to redefine customer experience and be the provider of choice wherever energy is consumed, Ikeja Electricity Distribution Plc (Ikeja Electric), Nigeria’s largest power distribution network powers lives and businesses with innovation and unwavering drive for excellence.

Similarly the company began its new phase of growth and expansion on November 1st, 2013 following the handover of the defunct Power Holding Company of Nigeria (PHCN) to NEDC/ KEPCO Consortium under the privatization scheme of the Federal Government of Nigeria.

Ikeja Electricity Distribution Company (IKEDC) | RECRUITING, NEEDS CUSTOMER SERVICE REPRESENTATIVE

IKEDC Latest Update: Now recruiting to fill the position below:

Job Title: Customer Service Representative

Location: Lagos
Reporting To: Customer Service Specialist

Role Purpose

  • First and foremost Responsible for receiving e-mails, walk-in complaints from various sources such as consumers, the CEO-  IE, Consumer Protection Council (CPC), NERC, Independence Corrupt Practices (ICPC), IKEJA forum of NERC,Employee etc.

Responsibilities

  • Firstly obtains client information by E-mail, letters, interviewing clients; verifying information.
  • Secondly respond to billing inquiries and handle customers’ high bill complaints.
  • Thirdly provide information about company programs, products and services.
  • Furthermore report electric emergencies and outages.
  • So far Provide data to customers requesting new services and/or construction and channel to appropriate office.
  • Afterward Seek resolution of customer complaints.
  • Nevertheless respond to utility commission and agency inquiries.
  • Similarly Updating customers’ account.
  • Furthermore take telephone calls on behalf of IE in order to fulfil customer requirements.
  • Meanwhile know the most up to date information on all product and services of IE and be able to help customers in a quick and friendly fashion.
  • Similarly maintains communication equipment by reporting problems.
  • All things considered maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Nevertheless comply with Quality Management System / Operational Health & System requirements including objectives and applicable regulations relating to assigned jobs
  • Above all assist in Carry out any other duties as requested by Unit Head and Head of Department.

Ikeja Electricity Distribution Company (IKEDC) | RECRUITING, NEEDS CUSTOMER SERVICE REPRESENTATIVE

Minimum Qualifications

  • First and foremost this role requires a first degree or its equivalent diploma qualification
  • Secondly Requires at least 3 years relevant work experience with advanced/ extensive knowledge and mastery of relevant theories, principles and complex techniques gained through broad experience or special development

Technical Competencies:

  • Firstly Knowledge of the complaint resolve process.
  • Afterward Knowledge of the business
  • Furthermore Good customer service management
  • Similarly Good Analytical skills.
  • Lastly Commitment to Task

Behavioral Competencies:

  • No doubt the ability to work under pressure and multi task effectively.
  • Furthermore good Verbal communication & interpersonal Skills.
  • So far attention to Detail.
  • Similarly Persuasive.
  • Finally Problem Sensitivity

Application Closing Date
15th September, 2017.

How to Apply – Check here  – Click here to apply online

Interested and qualified candidates should: